Telephone : 246054 / 233308

e-mail :

Your One Stop Shop for all your Social & Healthcare Needs

About us

ARC Help@Home is a Manx business, owned and managed by Paul Titcomb (Physiotherapist) and Mandy Chadwick (Nurse/Ergonomist). Both Paul and Mandy are leading UK experts in Safe Patient Handling, with Mandy specialising in compliance and Paul specialising in assessments and equipment provision.

The ARC Help@Home center has been designed to provide a One Stop Shop when it comes to independent living equipment, training and assessments. Our shop sells a wide range of useful gadgets as well as selling or hiring out large items of equipment such as beds, riser chairs and wheelchairs etc.

Our Handyman and Service Engineering department is on hand to help with small jobs around the house as well as installing and servicing items such as beds, hoists and bathing aids. ARC Learning is Help@Home’s training department, providing health and social care courses across the island including accredited First Aid and Mental Health and Wellbeing courses.

Our Care@Home* service provides carers for those who need some extra support to remain in their own home. Staff are fully trained by our in-house registered healthcare professionals and receive supervision and monitoring from our Practice Development Officer, so our clients can always be sure of a high standard of care. *Care@Home is registered with the IOM Registrations and Inspections Unit.


Mandy Chadwick

Co-Managing Director

Mandy Chadwick (Co-Managing Director)​Prior to launching ARC in 2003, Mandy worked for many years within the NHS and social services community assessment teams. An experienced General Nurse, with a Post Graduate Diploma in Occupational Health Ergonomics, Mandy now specialises in Return to Work and Sickness Absence management strategies.

Throughout her career Mandy has developed a strong background in health and safety, which has seen her attaining National Examination Board of Occupational Safety and Health (NEBOSH) qualifications and a Masters degree in Safe Patient Handling Management.

Mandy is an Advanced Member of the National Back Exchange.

To add to her impressive accolade of professional achievements, Mandy is also a qualified adult education teacher, vocational assessor and a published author on the subject of patient safety, and acts as a patient handling accident investigator.

Mandy’s passion focuses on delivering high standards of care through dynamic education and training, and she firmly believes that there is always a cost effective and resource effective solution to every issue, if you just know how and where to look.

Paul Titcomb

Co-Managing Director

Paul Titcomb​After an impressive 20 year career in Her Majesty’s Armed Forces (Army), Paul qualified as a Physiotherapist, and over the last two decades has built up an unprecedented reputation within the health and social care sector for his knowledge and skills relating to independent living equipment.  Paul undertakes equipment assessments for both people and buildings, and together with his army background in engineering and a small team of engineers, is able to install, maintain and provide training on the equipment.

Paul also holds a Post Graduate Diploma in Sport and Exercise Theory, and a Post Graduate Certificate in Education (PGCE); he is a published author, a patient safety accident investigator and is widely regarded as one of the UK’s leading safe patient handling experts. He often lectures on the University circuit, to both students and staff, on the subject of safe patient handling.

Paul is an Advanced Member of the National Back Exchange.

Having spent many years as a Mountain Rescue volunteer, Paul qualified and then registered with the First Aid Industry Body to be a First Aid trainer; in 2019 Paul added to these qualifications by becoming a Mental Health and Wellbeing (First Aid) trainer.

Paul’s philosophy is to provide an excellent service at a fair price, and that education and training should be both effective and fun.

Gillian Steer

Home Help Manager

Gillian is an experienced care manager who holds the role of Help@Home’s Home Help Manager, allowing her more time to spend with her family. Gillian is an excellent Home Help Manager, drawing upon her many years of experience working within the health and social care sector to ensure our clients receive the very best level of service.

Gillian Steer (Home Help Manager)