Telephone : 246054 / 233308

17C, Carr’s Lane, Tromode, IM4 4RG

e-mail :

Leading Health and Safety, Moving and Handling, First Aid Training and Assessments

Meet the Team

Mandy Chadwick

Co-Managing Director

Prior to launching ARC in 2003, Mandy worked for many years within the NHS and social services community assessment teams. An experienced General Nurse, with a Post Graduate Diploma in Occupational Health Ergonomics, Mandy now specialises in Return to Work and Sickness Absence management strategies. 

Throughout her career Mandy has developed a strong background in health and safety, which has seen her attaining National Examination Board of Occupational Safety and Health (NEBOSH) qualifications and a Masters degree in Safe Patient Handling Management. 

Mandy is an Advanced Member of the National Back Exchange.

To add to her impressive accolade of professional achievements, Mandy is also a qualified adult education teacher, vocational assessor and a published author on the subject of patient safety, and acts as a patient handling accident investigator.

Mandy’s passion focuses on delivering high standards of care through dynamic education and training, and she firmly believes that there is always a cost effective and resource effective solution to every issue, if you just know how and where to look.

Mandy Chadwick (Co-Managing Director)

Paul Titcomb

Co-Managing Director

After an impressive 20 year career in Her Majesty’s Armed Forces (Army), Paul qualified as a Physiotherapist, and over the last two decades has built up an unprecedented reputation within the health and social care sector for his knowledge and skills relating to independent living equipment.  Paul undertakes equipment assessments for both people and buildings, and together with his army background in engineering and a small team of engineers, is able to install, maintain and provide training on the equipment.

Paul also holds a Post Graduate Diploma in Sport and Exercise Theory, and a Post Graduate Certificate in Education (PGCE); he is a published author, a patient safety accident investigator and is widely regarded as one of the UK’s leading safe patient handling experts. He often lectures on the University circuit, to both students and staff, on the subject of safe patient handling.

Paul is an Advanced Member of the National Back Exchange.

Having spent many years as a Mountain Rescue volunteer, Paul qualified and then registered with the First Aid Industry Body to be a First Aid trainer; in 2019 Paul added to these qualifications by becoming a Mental Health and Wellbeing (First Aid) trainer.

Paul’s philosophy is to provide an excellent service at a fair price, and that education and training should be both effective and fun.

John Holden

After a period of time spent as a senior engineer in the Telecommunications industry and being in the Territorial Army, John gained a first-class honours degree in Sports Therapy and qualified as an electrician. 

John is a highly valued service engineer with ARC Help@Home and our ‘Go-to’ man for electrical work and D.I.Y.

Gillian Steer

Home Help Manager

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Gillian Steer (Home Help Manager)

Lisa McKay


“Lisa is a Manx born, dedicated and energetic nurse graduating in 2017 from TAFE Queensland, Australia with the Diploma of Nursing.  Carrying with her valuable clinical skills, Lisa values positive client outcomes through supportive and caring environments.

In addition to her nursing, she has a strong background in administration and holds the Institute of Chartered Secretaries and Administrators Certificate in Offshore Finance and Administration.

Lisa believes in supporting aspirations, goals and priorities of each person and ensuring that care provided is person centred.”

Lisa McKay (Care Manager)